on 14-04-2021 10:40 PM
For about the past week now every night between 9.15pm-9.45pm i lose my tv signal it breaks up and becomes unwatchable. I have checked my cables retuned my box still nothing I have a tv booster as I live in a flat and use shared aerial ive never had any problems before now. My tv signal is fine until 9pm ish im starting to think that maybe someone in my building where I live could be using something that interferes with it or could my box be faulty I dunno I dont understand it. Can anyone help or should I contact talk talk.? I can watch things like netflix, prime nowtv but not normal tv.
on 16-04-2021 09:02 AM
As fre55die advises, this does sound like interference if this is affecting the freeview signal.
Freeview signals are over the air, and can be affected by any type of transmitter device that is used nearby.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 15-04-2021 03:48 AM
This does sound like interference from within your block,but external to your flat, which, unfortunately TT will not be able to help you with. Is it only the Freeview channels? If so I should contact your landlords who should appoint an aerial engineer to investigate it for you. Are any other tenants experiencing this problems? 30 minutes, sounds like a Microwave programme, a Washer/dryer routine or possibly Fan heaters, any of which could be causing this. I am guessing that you have none of these running in your own flat. The only thing that I have experienced like this in my place is an old Petrol Lawn mower being run by a neighbor.??
Could you please ensure that your personal information is up to date in your profile INCLUDING your registered landline number
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info.
This is purely so that the OCE's can tie up your details and trace your account as this is not possible from just your screen name.
The OCE's (senior staff) will then be able to check your system for any Internet or TT box problems.
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.