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Vleitao
First Timer
Message 2 of 2

Hi team

we only have ondemand subscribed apps channels like BBC PLAYER, no aerial, if this make sense.

We are having a lot of problems with tv viewing:

very slow executing remote settings. Freezes from nothing. 

some apps are not accessible at all, eg ITVhub and E4.

 

I have reconnected all the cables more then once, made factory resets, reseted router and tv box 3000 times, tried several times to speak with someone on the live chats and always the same 4 hours of changing cables and settings advising and at the end nothing happens.
HELP PLEASE!

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Some on demand players such as ITV player or All 4 will not work without an aerial.

 

Region on demand apps such as these need the aerial signal to identify your region to deliver the correct content.

 

Karl.

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