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Unreliable Talk Talk TV box especially when recording

Chignav
Chatterbox
Message 1 of 12

The box frequently freezes and nothing works apart from switching the whole thing off and re-booting. It also skips, the picture breaks up, the sound goes and the box has recently started turning off recordings a few minutes before the programme has ended!

 

It feels like it has just 'done it's time' and needs replacing. Any suggestions please?

Thanks

 

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11 REPLIES 11

Karl-TalkTalk
Support Team
Message 2 of 12

Hi

 

Try a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and see if there is any performance improvement.

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 12
Thanks Karl. I'll try that tonight, but I'm not hopeful. It's started to refuse to turn on now and we have to re-start everytime we want to watch TV. Infuriating!
Vicki
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Message 4 of 12

Hi Vicki

 

Did the reset help or is the issue still ongoing.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 5 of 12
Hi Karl

Thanks. It is a bit better, but the picture is still breaking up intermittently. We'll see how it goes.
Thanks
Vicki
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Message 6 of 12

Hi

 

OK, see how it goes.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 7 of 12

Good Morning

 

The TV box is now not recognising the internet connection. I have tried googling the error code that comes up and following the recommended steps of turning off the router and resetting etc etc but no luck.

The internet is fine and we have all the lights on the router except for the TV one.

Please advise - it feels like the box has been on its way out for a while now and has finally 'given up'!

 

Thanks
Vicki

 

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Message 8 of 12

Hi Vicki

 

Add your home phone number to your Community Profile and I can get the box replaced for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 9 of 12
Many thanks Karl, that would be much appreciated.

I think I have now done that.
Vicki
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Message 10 of 12

Hi Vicki

 

Replacement box on the way.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 11 of 12
Fantastic news, thank you. Hopefully now my husband will stop complaining!

Vicki
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Message 12 of 12

No Problem 🙂

 

Happy to help.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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