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Upgrade account but no viewing box received

rickeybull
First Timer
Message 3 of 3

I recently upgraded my account and talktalk TV is part of the package. I haven't been sent the viewing box. Also,  do we have to buy our own router for the upgrade of the broadband package? 

 

Many thanks

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi rickeybull,

 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Depending on how well your current router performs, an upgrade is not always necessary, @rickeybull.

 

Maybe an idea to post back on here what router you currently have and what is the package you have updated to. 

 

For all aspects of help with your account, please complete your community forum profile details. Go via your avatar/name; settings; Profile Wizard. 

 

Staff will reply during business hours (Monday to Friday).

Gliwmaeden2, a fellow customer.