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Upgraded fibre 35

Rita1933
First Timer
Message 2 of 2

Wednesday upgraded to fibre 35. Now I’ve lost Tv channels, can’t record, can’t watch current recordings!, had two chats, still not solved. My package is worse! I said at the time I want to keep all my tv channels etc, IPC6017.  m I right thinking I should have the tv plus box given.  I may as well cancel within cooling off period and buy a recordable set top box.  Can’t go back on guide to watch catch up either upto a week.  Notice now it says you can’t have back what I had!!

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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