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Volume button

Lollyloc
First Timer
Message 4 of 4

The volume button on my remote has suddenly stopped working.

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3 REPLIES 3

Message 1 of 4

Hi

 

I'll get a remote to you.

 

Thanks

 

Karl.

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Lollyloc
First Timer
Message 2 of 4

Hi I've tried all of the above

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fr8ys
Community Star
Message 3 of 4

Hi,

 

have you tried changing the batteries?

 

have you tried resetting the remote? 

https://support.youview.com/youview-box/box-and-remote/reset-your-remote-control/

 

if this does not work, try a soft reset on the box? To do this hold the power button on the front for around 10 seconds and the box should restart. 

If this doesn’t work then have you try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347).

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Hope it works but if not then please let us know and the support staff will look into further.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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