on 02-08-2021 07:43 AM
I'll get a remote to you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 31-07-2021 07:17 PM
have you tried changing the batteries?
have you tried resetting the remote?
if this does not work, try a soft reset on the box? To do this hold the power button on the front for around 10 seconds and the box should restart.
If this doesn’t work then have you try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347).
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
Hope it works but if not then please let us know and the support staff will look into further.