on 10-08-2021 04:19 PM
I've just finished a chat with a talktalk rep and have been told that if I leave, I'll have to pay £50 to keep the Talktalk Youview box.
I've been with talktalk for well over 15 years and can't believe I have to pay for the box!!
I've attached the transcript from the conversation (BELOW) and any help would be greatly appreciated.
TalkTalk: Hi, welcome to TalkTalk. One of our agents will be with you shortly. Please be aware that your position in the chat queue is 1.
Changes to your account will only be made when confirmed in this chat. If for any reason your chat ends before receiving confirmation, please chat back.
This conversation will be recorded for training and monitoring purposes and may be used in the future to help us deal with your queries quicker. To find out how we will use your data, visit talktalk.co.uk/privacy.
TalkTalk: You are now through to lenda from Technical Support.
Brian Irvine: Good afternoon. I was wondering, as I'm at the end if my contract, are both the router and talktalk tv box now mine to keep?
Brian Irvine: Even though I have been with Talktalk for well over 10 years?
Brian Irvine: I'm confused as talktalk forums are saying they are now mine.
Brian Irvine: Hello?
lenda: I am still on the chat Bria.
Brian Irvine: 👌
Brian Irvine: Well, I think your incorrect. I'll be taking this further as my original contract ( from 15 years ago) states the equipment is mine.
Brian Irvine: Thank you for your time. I have saved this conversation as screenshots as evidence.
on 10-08-2021 04:26 PM
If you were sent the Wi-Fi Hub at the start of a previous minimum term contract that you completed in full and that equipment has not been replaced or exchanged then the Wi-Fi Hub is yours as per the contract T&C's.