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Why cant i cancel talktalk tv ?

chris_s1
First Timer
Message 2 of 2

I do not have a talktalk tv box and i only used talktalk tv online once many years ago when it first launched , yet it is included in my package.

Now when i want to upgrade or renew my package i notice that there is a £2 fee included each month , with no option to remove talktalk tv.

When i contacted online chat to get talktalk tv removed i was told i will have to renew or upgrade with the fee added and then contact them again to get the charge removed.

Why cant i just cancel talktalk tv?

 

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ferguson
Community Star
Message 1 of 2

You should be able to cancel at any time on request. Which package are you currently on?

 

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. They will not be back online until next Tuesday and there is likely to be a bit of a backlog, so please be patient. 

 

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