on 21-04-2018 05:44 PM
Thanks for the shortcut Ferguson, I'll briefly describe the problem again :-
Press standby (tv used to come on at same time) get 'unable to start properly message', (maintenance mode reset).
Tried every message here, including delete recordings, finally Exit & restart =OK.
TALKTALK waking up msg - then YOUVIEW loading msg then back to 'unable to start message'. and the box itself gets very hot. I have spoken to customer service who did a 'line' check and they have arranged for an engineer to call this coming Tuesday, so fingers crossed he'll tell it to pull itself together.
on 30-04-2018 12:31 PM
on 29-04-2018 02:55 PM
Hi Ady, Just thought I'd say hello 'cos I feel we are being checked out by Stephen (my community Manager ?).
It seems I have been mentioned in a post, but just in case he's still Watching out for me I'll just confirm how satisfied I am with the service provided by TalkTalk engineer Andrew, fault remedied faultlessly, and our new youview box is functioning smoothly. xx 29-04-18
on 25-04-2018 07:58 AM
on 24-04-2018 08:19 PM
Thanks for your offer Ady, but Andy, one of your engineers arrived on Monday, we had an offer of a cancellation so he arrived a day early, checked the box, which was an early version and was definetly not functioning as it ought to, then set about setting up a new box and all is working as it should, he was punctual, polite and very efficient and didn't even have time for a cuppa.
on 24-04-2018 11:21 AM
Hi flyingmonty, let us know how you get on with the engineer and I'll be happy to take a look if you still need help.