You view box slow

[catlady3]

I have just upgraded to fast fibre but my you view box is really slow especially when it needs the internet, trying to watch Iplayer can be a nightmare also I have to keep connecting the box to the router as it keeps going off. The box is so old now we had it when we first joined which is now about 7 years so possibly needs upgrading.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[catlady3]

Received, thank you

[Karl-TalkTalk]

Hi

sorry for the delay, I'll get a replacement out to you.

Thanks  

Karl. 

[catlady3]

Yes all updated as requested

[Karl-TalkTalk · Accepted solution]

Hi catlady3

Can you please add your home phone number or Account number to your Community Profile. 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.  

[fre55die]

Hi @catlady3 

This is VERY IMPORTANT FOR FULL SUPPORT !!!!!!
Could you please ensure that your personal information is up to date in your profile INCLUDING your registered landline number
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info.
This is purely so that the OCE's can tie up your details and trace your account as this is not possible from just your screen name.
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you