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You view box will not play back recordings.

emt209jmini
Chat Champion
Message 6 of 6

My Youview box has suddenly stopped playing anything I have recorded. When I press play on any recording, the screen is just black. I have tried all resets as per instructions on the help page, but to no avail. Does this mean the hard drive is at fault?

Any assistance in this matter will be extremely useful. Thank you.

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5 REPLIES 5

Message 1 of 6

Hi

 

That's great news, thanks for confirming.

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 6

Great, pleased it worked.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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emt209jmini
Chat Champion
Message 3 of 6

Thank you for your help. I did the major factory reset. The box now appears to be working fine again.

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Michelle-TalkTalk
Support Team
Message 4 of 6
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fr8ys
Community Star
Message 5 of 6

You say you have tried all the reset options but still your recordings won't play which suggests you havent tried all resets as you still have recordings on your box and the factory reset will delete them and repair any faults if possible on your hard drive, whereas the maintenance reset only attempts to repair bad sectors if possible, while preserving recordings.

 

Could you therefore confirm having tried the following please?

 

Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.


Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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