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YouView box frozen. Tried all re-sets

Tamara4
First Timer
Message 5 of 5

Hi, my YouView box started to play up a couple of days ago. It freezes up, won’t play recordings and none of the catch-up/apps work. I’ve done a full re-set and the problem is still there. 
how do I go about getting a new box as I’m out of ideas from research how to sort it out. This hasn’t happened before.

thank you 

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Message 1 of 5

Hi Tamara4

 

I'm sorry to hear this.

 

Have you tried a factory reset and a maintenance reset?

 

I can send a replacement TV Box but just to advise, TalkTalk no longer provide a recordable box and now only supply the Lite box to all new and existing customers.

 

Thanks

 

Debbie

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fr8ys
Community Star
Message 2 of 5

Hi, @stew3333 
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 3 of 5

I have exactly the same problem. The box freezes frequently and is noisy which I suppose is a faulty fan or hard drive.  I have given up recording because I am losing them too frequently.

 

Over the last month this has been a constant problem and it's  impossible to speak to a member of the support team.  You can only blame the pandemic for so much!

 

As a long standing customer I now regret renewing my subscription last week and am inclined to cancel it during the cooling off period and move to a new provider.

Stewart
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fr8ys
Community Star
Message 4 of 5

Hi,

 

If you have done a full factory reset from the settings menu then the box may still have an issue. It's worth try another factory reset to see if there is any improvement as TalkTalk no longer provide recordable boxes.


You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).