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YouView box not recording for the past 2 days.

First Timer
Message 2 of 2

For the past two days I have not been able to record programmes on my YouView box. (I have carried out the troubleshooting tips recommended online such as, checking that software is up to date, However a message does state that program and box updates can not be carried out.

I have also rebooted the mains network adaptors and YouView box by switching it off via the switch at the back all without success.)

The scheduled programmes indicate that they are being recorded but at the end they show "Failed to Record."

I am now at my wits end and would welcome any assistance, due to the coronavirus situation it appears that all help has disappeared from TalkTalk services.



Community Star
Message 1 of 2

Hi @Bontboy261 


I should try a maintenance reset as follows OPTION 2 keeps your recordings otherwise a factory reset from the main Menu > Settings > Bottom row of last row BUT, this will lose your recordings :


Turn the box off, then unplug the power lead for about 10 minutes.

Re-plug in power  lead.

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2  “factory reset keep recordings” option is highlighted.  If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / Antenna Out / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.