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YouView box not working

Linjot
First Timer
Message 2 of 2

Terrible problems over last few months with YouView TV - lost all channels, engineer visited problem was resolved for few days, and engineer predicted that would be the case - 2nd engineer came and said you don’t need the box so bypassed the box direct to TV - which I’m sure you’ll agree is not a fix - but I was desperate for TV - now plugged back into the box as I would like to use the facilities like pause which I pay for! Problems have resumed,,,,,

sound up and down in its iwn

BBC channels unable to watch - pixilated or not there!

HDMI cable connection seems to be to be loose as wiggling HDMI cable sometimes improves picture 

I am thoroughly fed up - I am 73 and have been self isolating For 8weeks and have not really received help. I don’t have the service I pay for particularly when box was bypassed - over the years since being with Talk Talk I’ve had many issues - phone & TV

i have retuned and reset box changes HDMI along with maintenance and would like a new box sent To see f this resolves - thank you

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

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