YouView box not working

[JohnT68]

YouView Box will not wake up

[Karl-TalkTalk]

Hi

I sent it to the 'JohnT37' account now too.

Karl.

[JohnT37]

Hi Karl   I did as you said but the latest message was 2019

[Karl-TalkTalk]

Hi

you can use whichever username is easier for you 🙂

Karl.

[JohnT37]

Sorry Karl my old username just cropped up  should be JohnT68 

[Karl-TalkTalk]

Hi

PM = Personal Message. 

Click your Avatar image (top right) then click the envelope symbol to read your messages 🙂

Thanks  

Karl. 

[JohnT37]

Sorry Karl, I'm a bit out of touch. What is a PM?

[Karl-TalkTalk]

Hi @JohnT68

I've sent you a PM.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi John

I'll get a TV Box out to you.

Thanks  

Karl. 

[ferguson]

OK, it may have met its demise. The support team should be able to arrange a swap out for you, but bear in mind that recording boxes are no longer available. If that feature is important to you then you will have to seek a third-party alternative. 

[JohnT68]

Hello Ferguson. You a Billy Cotton fan?

I have Huawei DN372T. I have now carried the test you mentioned. I get to item 4 and get no start screen.

[ferguson]

Have you tried shouting "wakey-wakey?"  🙂

Otherwise, have you worked your way through the Maintenance Mode resets?

https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/