on 31-05-2020 11:57 AM
Our YouView Box is stuck on “Waking Up” screen. I have tried rebooting several times and have tried to get into maintenance mode by holding + and Ch then pressing on button but it is still stuck on Waking Up screen. Have looked at online Forums but could find no help. This is really frustrating. I think this box is done!
on 02-06-2020 11:20 AM
A replacement TV Box is on the way to you.
This should arrive within the next 48hrs.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 01-06-2020 08:55 AM
@domonkhua please finish of ur profile so one of the staff can help when get to u.
so when u do the maintenance does it come up with the options ??
please wait for a reply
the oce staff should reply soon with in a few days to a week.
A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
please do not post any personal info on here as full public