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Youview Box Randomly Powering off and back on

bearpeje
Whizz Kid
Message 4 of 4

I have seen the Status warning about Weather Conditions, creating an Error Code ?

I am not getting a Code, but randomly, almost once every day recently, my Youview Box seems to power off for several seconds (i.e. Screen and Sound go Blank) and then it returns, with the Menu Bar at the foot of the screen, as if I had pressed the Blue Youview Button on my Remote ?

Is this also Weather related ?

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3 REPLIES 3

Message 1 of 4

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Thanks Karl,

I'll give that a go 🙂

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

I don't think this is weather related. Check all cables are secure, and if still happening, try a Youview Maintenance Reset  and see if it clears.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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