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Youview Box freezing

weybladebill
First Timer
Message 3 of 3

My Youview box suddenly froze up. I have tried rebooting it numerous time but to no avail. It appears to be going through the normal set up sequences, i.e. TalkTalk waking up, you view please wait, loading etc, messages but it freezes again before completion.

I have tried a Factory reset but with the same results. Help please.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi weybladebill

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

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hosay299
Philosopher
Message 2 of 3

@weybladebill 

Hi the oce staff should reply soon with in a few days to a week.

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public 

Hope that help Regards Joe
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