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Youview Box not Recording

Trodge
Team Player
Message 5 of 5

Hi, Sometime last week something happened to my set top box. I now get 'failed to record messages' against all my 'recordings' and even successfully recorded programs from weeks ago won't play. I looked on the forums and I've tried the maintenance factory reset that keeps recordings, but it is still the same afterwards.

The hard drive seems to be spinning from the sound of it.

Are there any other tricks to try?

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4 REPLIES 4

Message 1 of 5

Hi Andy 

 

Glad this reset has worked.  I know how frustrating it is to lose the previous recordings.

 

Monitor and any issues, please let me know.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

Karl,

 

That seems to have done the trick though I can't say I'm happy about losing all the recordings.

I also don't trust it not to do the same again with any new recordings.

 

Thanks though

 

Regards

 

Andy

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Message 3 of 5

Hi

 

Can you try the full factory reset from the youview settings menu.

 

The maintenance reset does not wipe the hard drive but the factory reset will format this and set it back up.

 

This is the last option to try. 

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Trodge
Team Player
Message 4 of 5
Update. - Just done a factory reset over the internet as well (keeping recordings), but it is still the same.
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