TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Youview DN360T box and remote not working

Charlotte2106
First Timer
Message 5 of 5

My remote light will light up when pressing buttons but it doesn't do anything and the box will only turn on and off can't even change the channels on it. I've reset the box, changed the batteries, reset the remote. Nothing is working 

0 Likes
4 REPLIES 4

Message 1 of 5

Hi

 

Should be out in 24-48hrs

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Charlotte2106
First Timer
Message 2 of 5

Oh thank you very much. How long will it take to receive 

0 Likes

fre55die
Community Star
Message 3 of 5

@Charlotte2106 

 

Try a factory reset details here https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
0 Likes

Karl-TalkTalk
Support Team
Message 4 of 5

Hi

 

I'll get a replacement TV box out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes