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Youview box dead, tried all resets and is,overheating,

Terry37
First Timer
Message 2 of 2

I have reported a few issues with this youview box, it takes about 20 minutes to come on now and then shuts down after 10 minutes, sometines it will not come on at all, it is extremely hot to touch on the top and I fear it is overheating.I have tried all the resets but does not make any difference.

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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