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Youview box doesn't have amazon prime or Netflix on it?

Jazzk
First Timer
Message 3 of 3

Set up correctly but it dose not have amazon prime or Netflix? 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Jazzk

 

If you have the DN370T model this will not support the apps such as Netflix etc, however all other models do.  Which do you have ?

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 3

Which box do you have?

 

Within settings, try updating the apps to see if this forces them to install.

 

if not then depending on your box, if a recordable one try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any

 

Or if a non recordable box, try a full factory reset from the settings menu. 

Hope it works but if not then please let us know and I’ll flag for further assistance.

 

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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