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Youview box faulty

Nickyw71
First Timer
Message 8 of 8

Hi

my youview box is not working properly, very slow waking up then randomly goes off with no channels  to view 

any help please?

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7 REPLIES 7

Message 1 of 8

Hi

 

Can  you add your home phone number to your 'Community Profile' so we can locate your account.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 8

Yes would like a replacement box urgently please as it has now stopped altogether, thankyou 

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Message 3 of 8

Hi Nickyw71

 

Apologies for this.

 

I can send you a replacement TV box but just to make you aware we no longer send out the recordable boxes.

 

Would you like me to order this for you?

 

Thanks

 

Debbie

 

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Message 4 of 8

Thanks for that , I have tried all those options and it’s still shutting off , think might have to request a new box ?

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Nickyw71
First Timer
Message 5 of 8

Tried the re set option & re set to default etc and it’s still just randomly shutting off , had the box for over 5 years now , never had any issues until now 

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Karl-TalkTalk
Support Team
Message 6 of 8

Hi Nicky,

 

Try the resets as advised and let me know if performance improves.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fr8ys
Community Star
Message 7 of 8

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.



Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.

Hope it works but if not then please let us know as you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).