on 30-05-2020 10:52 AM
Hi I have the same problem as weybladebill except my box has now stopped working.
For several days my youview box has been freezing after 20 min on whatever channel you are on and nothing on the remote works (wont change channels or go to settings nothing ) so have to switch all off and start again for another 20 mins viewing then it freezes again. So I followed the same path as weybladebill and did a factory reset.However my box refuses to re-start displaying an error message (system start up error)
having now tried ALL the maintenance options several times it still will not restart .so I am left in lockdown with no Sky-Netflix and have returned to old tv aerial. I have tried to contact Talktalk several times with no success. so I cannot request a new box or get any assistance.so I now have to wait until Monday to try to contact Talktalk again. Any help would be appreciated .
on 02-06-2020 07:31 AM
Hi Terence 77
A replacement TV Box is on the way to you.
This should arrive within the next 48hrs.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 30-05-2020 10:55 AM
You are in the staff's queue For a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your land line phone and this will confirm the number for you.