on 01-05-2021 07:09 PM
The youview box is freezing more and more frequently, this started before last Christmas. Sometimes It won’t record prearranged programmes. I have used online chat and the person I spoke with said that this was a common problem and the engineers were ‘out and about resolving the problem’. He said to check back in 24 hours and it should be solved. I don’t think he understood the problem despite me explaining it twice. I have reset it every time it freezes, but haven’t reset it so it deletes the recordings. I would be grateful if you could contact me to resolve this. Model no. DN372T.01.02.P
on 04-05-2021 08:56 AM
Please try the resets as advised by fr8ys and see if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 02-05-2021 12:14 PM
If you have tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347) then the only thing left to try is a Factory Reset from the settings menu. You will lose your recordings, but as TalkTalk no longer provide recordable boxes in exchange, if you are eligible for a replacement, it is the only way you will be able to record going forward if the reset does repair the hard drive, which has become corrupted.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
Let us know how you get on, as you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.