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Youview box needs replacing.

Mar_Heaney
Chatterbox
Message 4 of 4

My Youview box froze and wouldn't change channels. I reset the box but it just got stuck on the 'loading' screen.

 

I also did a factory reset but still just got stuck at 'loading.

 

Please can a replacement box be sent to me? 

 

Thanks

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3 REPLIES 3

Message 1 of 4

Hi

 

i'll get a TV box out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Mar_Heaney
Chatterbox
Message 2 of 4

Hi, 

 

I believe I have now added this.

 

Thanks

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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