TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Youview box not playing recordings

DandD
Participant
Message 3 of 3

Hi there, I was watching an episode of a series I had recorded, when it finished I went to play the next one, but the screen was blank. I tried to play another recorded programme, same thing happened. I switched off at the back of the box & restarted & tried to record something new, it failed to record, what else can I do? Thanks for your help! 

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi

 

Try a Youview Maintenance Reset  and see if this helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

fr8ys
Community Star
Message 2 of 3

have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives. Please also be aware that TalkTalk no longer provide recordable boxes, only the lite version, so if you require recording then these are really your only option.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes