on 10-08-2021 04:12 PM
Hi there, I was watching an episode of a series I had recorded, when it finished I went to play the next one, but the screen was blank. I tried to play another recorded programme, same thing happened. I switched off at the back of the box & restarted & tried to record something new, it failed to record, what else can I do? Thanks for your help!
on 11-08-2021 09:26 AM
Try a Youview Maintenance Reset and see if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 10-08-2021 05:39 PM
have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives. Please also be aware that TalkTalk no longer provide recordable boxes, only the lite version, so if you require recording then these are really your only option.
Hope it works but if not then please let us know and I’ll flag for further assistance.