TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Youview box not recording

write2ad
Popular Poster
Message 4 of 4

Just out of the blue my Youview box has stopped recording. This happens on instant recordings as well as pre set recording.  Happens over all channels.  I've reset the box back to factory settings but still not working. Can you help please?

0 Likes
3 REPLIES 3

Message 1 of 4

Hi

 

TalkTalk no longer provide a recording box, and can only provide the Lite Box (non recording).

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

write2ad
Popular Poster
Message 2 of 4

Does the Lite Box record?  We would record quite a bit so would need a recording box.  

 

0 Likes

Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

If the factory reset did not resolve then the box will need to be replaced.

 

TalkTalk no longer provide a recording box. This stopped at the beginning of the year.

 

We can provide the Lite Box, would you like me to send this ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes