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Youview box not working

Hillp
Popular Poster
Message 9 of 9

Last few days have lost all content on the channel guide. After switching box off then on again screen then freezes with "Youview Loading" after re-starting box in 'maintenance mode' box works but all preferences have to be reset.

 

This has happened about four times now and seems to be a reoccurring more often.

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8 REPLIES 8

Message 1 of 9

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Message 2 of 9

Hi Karl,
Thank you received replacement Box today.

All now working.

Thanks

Message 3 of 9

No Problem 🙂

 

Plus box on the way.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 9

Thanks Karl,

 

That would be great.

Just to note it is a Youview Plus Box

 

Message 5 of 9

Hi

 

OK, I'll replace the box and see if that helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 6 of 9

Hi Carl,

I have carried out a full factory reset and now the box will not complete set up.

It checks for software update says it requires a software update but says not able to update (I have reset the Router before doing this the second time).

Carry on with set up and then it freezes finding TV channels.

I have checked with cables connected straight to TV with no box and TV channels are fine.

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Karl-TalkTalk
Support Team
Message 7 of 9

Hi Hillp

 

Did you try the reset as advised ?  Did this help ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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fre55die
Community Star
Message 8 of 9

Hi @Hillp 

 

Maintenance Reset Option 2 (Keep Recordings)

 

Turn the box off, then unplug the power lead for about 10 minutes.

Re-plug in power  lead.

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2  “factory reset keep recordings” option is highlighted.  If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / ANTENNA OUT / Surround Sound etc.) and also probably reset your scheduled recordings (It might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

If you do NOT have any recordings that you want to keep :

Blue YV /Menu button on the remote  >  Settings  >  Factory reset. This option will re-format the hard drive and reinstall the system on your box and you will lose all recordings.

Again It is also a good idea to restart your router once you have done this.

 

If the box is replaced you will lose these anyway.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"