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Youview box stuck on wake up screen

dboyers
First Timer
Message 5 of 5

Hello, I am having issues with my talk talk (youview) box.  When I turn the box on, the lights on the box illuminate as usual but I cannot progress past the initial wake up screen.    I have followed the advice on other posts, turning off / on again, going to maintenance mode, doing full factory reset but none of these are working.  I have had to plug the box out at the mains as it is getting really hot.  Can I please request a replacement box,  It is a Huawei model: DN36OT.

 

Many thanks, Dwayne

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4 REPLIES 4

Message 1 of 5

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 5
Thank you very much Karl
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Karl-TalkTalk
Support Team
Message 3 of 5

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fre55die
Community Star
Message 4 of 5

Hi @dboyers 

 

I have escalated this to OCE support and they will respond on here A.S.A.P.

 

Please do not add anything on here OR start a new thread until an OCE responds as the system will see this as a new post and move you to the back of the queue.


Unfortunately the response times are extremely delayed and currently can take a couple of days instead of the usual matter of hours. Please bear with us as an OCE will get back to you as quickly as possible.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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