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Need help?

Youview box wont start up

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6 REPLIES 6
voukos
Participant

Worked fine yesterday evening. Same socket, same place. Disconnected everything, then reconnected but to no avail. Tried using chat, but there is nobody available 

fr8ys
Community Star

When you say it won't start up, are you getting anything on screen at all?

 

Are any lights on when you try to turn the box on (if not have you checked the fuse)?

 

If you are getting the box to actually begin to start then have you tried a YouView Maintenance Reset

 

Try the Factory Reset keep recording option. 

 

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

 

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
voukos
Participant

thanks for the feedback. No lights, nothing at all. Completely dead

fr8ys
Community Star

Ok, I've escalated for you, but just to check, have you changed the fuse in the plug?

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
voukos
Participant

thank you. doesn't have a plug. it has a 12-volt transformer

fr8ys
Community Star

Doh, silly me!

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
OCE_Karl
Community Team - TT Staff

Hi voukos

 

A replacement Box is on the way,

 

Thanks

 

Karl. 

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