TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Youview can't detect broadband following visit by engineer who replaced some wiring

Juliamcdonald
Chatterbox
Message 10 of 10

A couple of weeks ago an engineer came out as our broadband was dropping out sometimes. He replaced some of the wiring coming into the house. Since then the YouView box can't detect broadband. I have checked that it is connected correctly and reset everything to no avail. Any help appreciated 

0 Likes
9 REPLIES 9

Message 1 of 10

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 2 of 10
Excellent. Thanks. I will let you know.

Julia
0 Likes

Message 3 of 10

Hi

 

If the light is turning red, this would indicate it is having communication issues with the other. This can be the adapter itself, or can be caused by any internal wiring issues.

 

Always make sure the adapters , where possible are plugged directly into wall sockets and not in extension leads as these can reduce the speeds between the adapters.

 

I've a replacement set on the way to you so a faulty adapter can be ruled out.

 

Thanks

 

Karl. 

 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 4 of 10

I've tried resetting, repairing etc. One has 3 green lights, the other one is changing between red and green for the middle one. I wonder if it was damaged when the work was done. Can you send a new set? 

 

Thanks Karl

 

 

 

 

 

0 Likes

Message 5 of 10

Hi

 

Are the power line adapters directly into wall sockets ?

 

Is the middle light Green on the adapters.

 

If unsure you can reset the adapters and then re-pair them.  I like to do this side by side in a double wall socket.

 

Press and hold the pair button for 10 seconds on each adapter to clear the previous pairing. 

 

Re-pair the adapters ans see if this is successful. If it is, you can place the adapters back in their original position.

 

 

Thanks 

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 6 of 10

We use the power line adaptors

0 Likes

Message 7 of 10

Hi

 

 All settings look ok this side, no line issues etc.  Does the TV box connect directly to the router via the cable or are you using power line plug in adapters.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 8 of 10
I've done that now. Thanks for your help
0 Likes

Karl-TalkTalk
Support Team
Message 9 of 10

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes