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cant record or watch recorded content

swampdodger
First Timer
Message 4 of 4

my box wont record anymore even though it says it's recording,comes up as failed to record when i check also, i can't watch anything i've recorded, when it did record only two lights(1st & 3rd) show and it often loses signal or switches off even though my b/band connection is good. 

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3 REPLIES 3

Message 1 of 4

 

excellent, thanks for confirming.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Thanks Karl, the reset has worked emoticon.thumbsup.title

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Try a Youview Maintenance Reset - choose the required option to keep recordings.

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

See if the box performance improves after this.

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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