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error 501 on start up

Bramble2
Chatterbox
Message 10 of 10

I tried to start my Youview box today and it went into maint mode with error 501.

I carried out the suggestions in the FAQ ie reset to factory default saving recordings, this didn't work, so then I did the same deleting recordings.

I also tried the carry on to restart option, all that happens is the box stays in wake up mode, after leaving it for a long period with no success I turned the box off again.

What am I doing wrong or is there a fix?

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9 REPLIES 9

Message 1 of 10

No Problem 🙂

 

glad the new box is working as it should.

 

Regards

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 10

Managed to fight through the snow and icey roads.

Installed the new box today, all working great.

 

Now to put my feet up and chill in front of the TV after a hetic Journey.

thanks again Karl

 

Bramble2

 

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Message 3 of 10

No Problem 🙂

 

Set the box up when at home and just let me know if there are any problems.

 

Thanks

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 10

Just to let you know, the new box arrived today,  although I am stuck away from home until possibly the weekend.....snow what snow!.......so won't be able to connect up until then,

however many thanks for your prompt service.emoticon.thumbsup.title

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Message 5 of 10

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 10
Wow that's great
Thank you
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Message 7 of 10

Hi

 

I'll get the box replaced for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 8 of 10

Yes.

I am now at the stage where we have disconnected the Youview box

So we can watch TV through the aerial.

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Debbie-TalkTalk
Support Team
Message 9 of 10

Hi Bramble2 

 

Apologies for the delay.

 

Are you still experiencing this fault?

 

Thanks

 

Debbie

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