on 24-08-2020 08:39 PM
I have recently changed to talktalk internet. However, when i try to watch Iplayer on my smart tv, it works for around 45 minutes, then shows the buffering symbol and kicking me off, but it also says the connection of my internet to my TV is fine, so I'm not too sure what the issue is.
on 25-08-2020 09:08 AM
Is the Smart Tv connected over WiFi ?
Please add your phone number to your 'Community Profile' so I can look at your connection.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 24-08-2020 10:26 PM
Oh and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
on 24-08-2020 10:25 PM
Are you accessing iPlayer via the YouView box, or your Smart TV?I
What happens if you watch it on the other device? Is it OK or does it display the same symptons?
how do other players And internet accessed apps play? Ok or cutting out?
What download speeds do you get?
how is your box connected to the router? How is the TV connected?
If you can provide a bit more background we may be able to offer advice