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issues with watching iplayer on smart tv

jakescott54
First Timer
Message 4 of 4

I have recently changed to talktalk internet. However, when i try to watch Iplayer on my smart tv, it works for around 45 minutes, then shows the buffering symbol and kicking me off, but it also says the connection of my internet to my TV is fine, so I'm not too sure what the issue is.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Message 1 of 4

Hi

 

Is the Smart Tv connected over WiFi ?

 

Please add your phone number to your 'Community Profile' so I can look at your connection.

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 4

Oh and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Message 3 of 4

Are you accessing iPlayer via the YouView box, or your Smart TV?I

 

What happens if you watch it on the other device? Is it OK or does it display the same symptons?

 

how do other players And internet accessed apps play? Ok or cutting out? 

 

What download speeds do you get?

 

how is your box connected to the router? How is the TV connected?

 

If you can provide a bit more background we may be able to offer advice

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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