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loss of TV channels

hewek
First Timer
Message 6 of 6

I regularly experience problems while watching TV using HUAWEI box. The picture pixelates and often is lost all together. It can be ok one minute and then the next minute the picture is lost making watching programmes impossible. I have tried to retune countless times but it made no difference so I have now connected the aerial straight to TV again and this way I can watch TV channels with no problems which also makes me think that it must be a fault within the HUAWEI box. Could I please have a replacement box please?

 

Thank you.

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5 REPLIES 5

Message 1 of 6

Hi


To place a cancellation for any part of a service you can call our Customer Loyalty Team during Business hours on 03451720046 or 03451725157


Thanks


Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

Thanks so much for sending a new Huawei box. Sadly with the new box I am still not getting the service I am paying for and in fact now have even fewer aerial channels than I used to with the old box. I think at this point I would just like to cancel my TV subscription I think. Happy to send back both - old and new TV boxes I'd necessary? 

 

Regards.

Screenshot_20210419-142449_Gallery.jpg

 

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Message 3 of 6

Hi

 

Got your details here.  I'll get a replacement box out to you and a returns bag for the faulty box.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6
As requested I have now added both my home phone and account number to my community profile. Looking forward to hearing from you soon.
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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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