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my TV box has stopped working

mick crozier
First Timer
Message 8 of 8

Hi My TV box has stopped working 

i have tried all suggestions including trying to get it into maintanace mode but it isnt reponding.

 

please send me a new box

 

regards

Mick

MIck
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7 REPLIES 7

Message 1 of 8

Hi

 

I'll get a TV Box and returns bag out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 2 of 8

i still have it connected to the router but unfortunately its got no power.

MIck
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Message 3 of 8

Hi Mick

 

I'm showing a TV box online currently, is all working now ??

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 4 of 8

details are now complete 

thanks 

MIck
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JTPLA
First Timer
Message 5 of 8

i have tried all suggestions they don,t work i need a new box

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JTPLA
First Timer
Message 6 of 8

hi my freeview box has stopped working

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Gliwmaeden2
Community Star
Message 7 of 8

@mick crozier, staff are unlikely to reply before Monday. 

 

It will help if you could complete your community forum profile details for them to identify your account. Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Gliwmaeden2, a fellow customer.
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