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new record for slow start of youview box?

blodwynblod
Chat Champion
Message 1 of 3

is this a new record for start up of a talktalk youview box? I turned the box on yesterday( sunday)  maintenance page comes up - start error software recovery - same screen -repeat twice -same screen , reset save recordings - same screen repeat twice , factory reset - same screen repeat twice , same screen , switch off , unplug have cup of tea same screen factory reset ( 4th time ) et voila normal start 31 minutes to get the box working then a further 10 minutes to retune etc as it couldn't find channels( signal 90/100) this much worse than it has been so if it happens again I may well take the moderator's advice and ask for a new box , it's a huawei 370t talktalk told me originally it had a 1 or 2Tb drive but apparently they are 320GB , anyone have any preferences for make or model?

 

BB

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2 REPLIES 2

ferguson
Community Star
Message 2 of 3

That is an old model. If you are currently a TalkTalk TV subscriber then you should be able to get it swapped out, wait for the support team to respond.

Karl-TalkTalk
Support Team
Message 3 of 3

Hi blodwynblod

 

I'll get an updated box out to you.  Your current box is over 7 years old.

 

Thanks  

 

Karl. 

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