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not recived talk talk tv box

Jake H
First Timer

on ‎09-10-2021 12:09 PM

Message 3 of 3

hi i have been paying for the fibre 65 bundle for months and i have still not recived anything about my tttv box and it says i have tv included with it 

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2 REPLIES 2

Karl-TalkTalk
Support Team

on ‎11-10-2021 09:21 AM

Message 1 of 3

Hi Jake

 

I've answered in your other thread.

 

Karl

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fr8ys
Community Star

on ‎09-10-2021 02:56 PM

Message 2 of 3

Hi,

 

Do you have a separate £4 charge for TV appearing on your monthly bills? It seems that TalkTalk talks about the package including TV when it doesn't. The £4 charge is usually a good indicator as to whether it is included or not.

 

You are in the staff's queue for a response, so they can confirm.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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