on 28-03-2021 03:13 PM
My home electricity supply was turned off for an hour to allow electrical work to be done. After being turned on again the middle light on both my powerline adapters is now red, mostly continuous, occasionally flashing. I have tried turning them both off and then on again after 30 secs. How should I solve this problem and get the green light back again?
on 02-04-2021 06:08 AM
Thanks for your reply.
These would no longer be covered under warranty.
We do sell the adapters on our online store or if you contact our Customer Service Team by Live Chat or phone they can take a look at this for you.
on 31-03-2021 05:04 PM
on 31-03-2021 07:06 AM
on 30-03-2021 09:58 AM
Yes, I have followed Keith's advice. One adapter is plugged directly into a wall socket below the router. The other is in the lounge attached to the TV and plugged into a 3way socket.
I plugged that adapter into the wall socket instead. The lefthand and center lights turned green but the righthand one did not light at all. I turned both adapters off and on again after 30 sec, and the situation did not change.
I replugged the adapter by the TV as it was originally, and I am back to the centre light red in both adapters.
on 29-03-2021 09:29 AM
on 28-03-2021 10:01 PM
This indicates a problem with your electrical supply, or one of the units might be faulty. What happens if you connect them directly to two wall outlets (ideally a double socket) near the router?
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