TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

powerline adapters not working

JasperJackal
First Timer
Message 3 of 3

I have been through all the advice re resetting the adapters. I have had them side by side, I have pressed the reset button, I have paired them and I have switched them off for 30 or more seconds. I have done all this several times and still I cannot get the adapters to talk to each other

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi JasperJackal

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

fre55die
Community Star
Message 2 of 3

Hi @JasperJackal 

 

IMPORTANT !!!!!!
Could you please ensure that your personal information is up to date in your profile including your registered Landline Phone number.
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
0 Likes