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andrew_sanderson
First Timer
Message 5 of 5

hi, I have a 2nd set top box,  (Huawei) and am wondering if it can be changed to be my primary box.

Also my current box is a recordable one , so would I still be able to record free view programmes on it if is not primary anymore.

Thanks

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4 REPLIES 4

Message 1 of 5

 


@fre55die wrote:

Hi @andrew_sanderson

 

Both @fr8ys and myself responded at the same time. The switch back may be needed if you want to watch something that you have recorded from a "boost" channel on your Huawei box. Apparently you can switch freely.


Thanks @fr8ys, and @fre55die, it didn't work last night but both boxes unplugged overnight and can now see the boosts on the 2nd box, it didn't ask to change to primary though. 

Anyway sorted now,  thanks

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Message 2 of 5

Hi @andrew_sanderson

 

Both @fr8ys and myself responded at the same time. The switch back may be needed if you want to watch something that you have recorded from a "boost" channel on your Huawei box. Apparently you can switch freely.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"

fre55die
Community Star
Message 3 of 5

Hi @andrew_sanderson

 

Yes it can to both questions. The easy way for you to do it is to go to "More TV" from the Humax when connected up. It should then ask you to set up channels, it will then say something along the lines of we have detected 2 boxes, do you want to set this as primary? click yes, it will ask you to confirm and that should be it, all done.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"

fr8ys
Community Star
Message 4 of 5

Freebies channels can be recorded on any youview recordable box.

 

You should now be able to change the primary box yourself.

 

Go to the box you wish to be primary. Select a boost channel or more tv, and try to view a boost. You should get a message stating the box is not primary, and asking if you wish to change it to primary. Select yes and off you go.

 

You can also switch back if you wish to.

 

Word of warning. If you have a boost set up to record, and it is not the primary box, you will probably get a failed recording.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).