After receiving the replacement box a few months ago we started to experience an ongoing issue with the volume control on the remote.
Now the up and down buttons no longer work.
I have checked the settings (stereo not surround) and they are correct, I have tried a remote control reset, and I have done a full box reset but the problem is still present.
I purchased a brand new replacement remote control (exact model) from ebay which arrived this morning. After testing I found every button works apart from the volume controls.
Take a look at our remote help guide :
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