TV Support

Thefish21 · ‎16-12-2021

Hi has anybody else had the problem of the sound dropping out while watching either a recording or live TV through the settop box when it returns after a few seconds the sound and picture are out of sync. To get it back as one have to turn the settop box off and then back on (this corrects the problem but only for a few minutes).

If I watch through the TV only i have no problem?

Thefish

Karl-TalkTalk · ‎20-12-2021

Hi

try the maintenance reset as advised and let me know if this helps.

Thanks

Karl.

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fre55die · ‎18-12-2021

Hi @Thefish21

The other thing to try is a Maintenance Reset (option 2). This often cures all sorts of problems : https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

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Thefish21 · ‎18-12-2021

Hi Michelle,

Would be great if you can help me sort this problem out as it makes watching TV a real pain!

Thefish

Thefish21 · ‎18-12-2021

Hi fre55die'

Sorry to say it did not work, have ordered new HDMI cables (should have them by Monday) and will try again. Will keep you advised of the outcome .

Thefish

fre55die · ‎17-12-2021

@Thefish21 Do let us know if it works.

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Thefish21 · ‎17-12-2021

Hi fre55die, will try the leads tonight and see if that help thanks

Thefish

Michelle-TalkTalk · ‎17-12-2021

Morning,

Please let us know if you still need assistance with this.

Thanks

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fre55die · ‎17-12-2021

@Thefish21

Have you tried either new HDMI lead or at least swapping the ends over of your current one I.E. the one connected to the box becomes the one connected to the TV?

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"