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+tv plus box picture breakup

mclaren
Chat Champion
Message 16 of 16

My tv plus box yhe picture is breaking up I have checked the signal strength and it is 41%.On my tv the signal stength is 90%.This is connecting the aerial direct to the tv.I have tried retuning and a factory reset but it makes no difference to the signal strength through the tv box when recordings are played back these are also messed up any help would be appreciated thanks

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15 REPLIES 15

Message 1 of 16

Ok, thanks for confirming.

 

Regards,

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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mclaren
Chat Champion
Message 2 of 16

Yes all parceled up and sent back thanks

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Message 3 of 16

Hi

 

OK, have you got a returns bag ?

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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mclaren
Chat Champion
Message 4 of 16

The new box you sent me I am sending it back I have decided to buy a tv box that records programmes but thank you very much for all your help.Thank you

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Message 5 of 16

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 6 of 16

Thank you.

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Message 7 of 16

Hi

 

I'll send a box now.

 

Regards,

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 8 of 16

Sorry to bother you again would it be possible to send me a new box out please as it is not really worth using recordings thanks

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Message 9 of 16

Hi

 

OK, I'll hold off on sending the box.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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mclaren
Chat Champion
Message 10 of 16

We record quite a lot I dont think it would be benificial to have an ordinary box whe I can get freeview through my tv

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Message 11 of 16

 Hi

 

I can swap out the box for another to see if that helps.  We no longer provide a recordable box so this would be the DN360 model, would you like to try that ?

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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mclaren
Chat Champion
Message 12 of 16

Tried both signal strength still in low 40s

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Message 13 of 16

Hi

 

OK, let me know how it goes.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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mclaren
Chat Champion
Message 14 of 16

I have not I will try it now thanks

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Karl-TalkTalk
Support Team
Message 15 of 16

 Hi

 

Did you also try a retune without the aerial connected, then a retune with the aerial connected.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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