+tv plus box picture breakup

[mclaren]

My tv plus box yhe picture is breaking up I have checked the signal strength and it is 41%.On my tv the signal stength is 90%.This is connecting the aerial direct to the tv.I have tried retuning and a factory reset but it makes no difference to the signal strength through the tv box when recordings are played back these are also messed up any help would be appreciated thanks

[Karl-TalkTalk]

Ok, thanks for confirming.

Regards,

Karl.

[mclaren]

Yes all parceled up and sent back thanks

[Karl-TalkTalk]

Hi

OK, have you got a returns bag ?

Thanks  

Karl.

[mclaren]

The new box you sent me I am sending it back I have decided to buy a tv box that records programmes but thank you very much for all your help.Thank you

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[mclaren]

Thank you.

[Karl-TalkTalk]

Hi

I'll send a box now.

Regards,

Karl.

[mclaren]

Sorry to bother you again would it be possible to send me a new box out please as it is not really worth using recordings thanks

[Karl-TalkTalk]

Hi

OK, I'll hold off on sending the box.

Karl.

[mclaren]

We record quite a lot I dont think it would be benificial to have an ordinary box whe I can get freeview through my tv

[Karl-TalkTalk]

 Hi

I can swap out the box for another to see if that helps.  We no longer provide a recordable box so this would be the DN360 model, would you like to try that ?

Thanks  

Karl.

[mclaren]

Tried both signal strength still in low 40s

[Karl-TalkTalk]

Hi

OK, let me know how it goes.

Karl.

[mclaren]

I have not I will try it now thanks

[Karl-TalkTalk]

 Hi

Did you also try a retune without the aerial connected, then a retune with the aerial connected.

Thanks  

Karl.