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Max-22
First Timer
Message 2 of 2

Hi, I have been a talk talk customer for a number of years.  For past couple of years I am having problems recieving a constant picture on my tv, using a skart lead from tv to talk talk box.  I have changed and bought new skart leads, which initially gives me a picture.  I have sound, but no picture I have an outside aerial which gives a good signal.  There is no problem with my tv as I am able to watch dvds on it.  I have paid for an electrician to solve the problem and he has said that the problem is with the talk talk box.  Please can you send out an engineer to resolve the issue?

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

You are currently on a package that does not include TV, so a replacement TVbox cannot be issued.

 

We could arrange an engineer to check your setup however this will be chargeable.

 

I would recommend in the first instance that you try the factory reset option from the settings menu to see if this restores functionality of the box.

 

Thanks  

 

Karl. 

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