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youview box keeps freezing and doesn't record everything

TrigUK
First Timer
Message 7 of 7

fails to record everything and keeps freezing when playing back recordings

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6 REPLIES 6

Message 1 of 7

Hi

 

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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TrigUK
First Timer
Message 2 of 7

I've tested it over the past few days and seems to be mostly OK now. Thanks both for helping me.

All the best 😊

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Message 3 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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TrigUK
First Timer
Message 4 of 7

Thanks both. Have tried the reset and will see how things go today. It does seem a little bit more responsive now but will update you again once I've tested it

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Karl-TalkTalk
Support Team
Message 5 of 7

Hi TrigUK

 

Try the reset advice above and let me know if this helped.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

fre55die
Community Star
Message 6 of 7

Hi @TrigUK 

 

Have you tried a maintenance reset OPTION 2 as follows, be aware that TT are no longer issuing boxes that record

 

https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347

 

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"