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Accessing Prime Video on DN372T

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2 REPLIES 2
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Hi,

 

I recently replaced the original TT box with DN372T.  One of the benefits being access to Amazon Prime TV from TT remote rather than TV remote as this would be easier for my wife.

 

I am able to connect to Prime, view trailers etc. but when I try to access subscription content  I get error message "Something went wrong" - no error code. 

 

First call was to Amazon, who confirmed the box was a registered device in my account -other TVs work fine.

 

I then spent 2 days on chat to TT support and after all this time they came to the conclusion that :

1) My broadband was working normally

2)  DNT372 supports Amazon Prime and therefore it's Amazon problem.

 

My guess is that there is an authentication issue between the 2 providers. No problem with Netflix and other players. Has anyone else experienced this?

 

RetiredEngineer
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fre55die
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Hi @RetiredEngineer 

 

I have escalated this for OCE support for you and they will respond here.

IMPORTANT

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)


If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
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Hi @fre55die,

 

Thanks, I've updated as requested.

 

Regards

RetiredEngineer

 

RetiredEngineer