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Added TV Boost

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2 REPLIES 2
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First Timer

I add the Entertainment boost yesterday about lunchtime. Its now 8am next day and I still son't see the channels available to watch. How long did it take others to be able to see the channels?

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Community Star

Hi,

 

Normally they are available instantly, but can be delayed. You have to click on a one of the boost channels to set it up.

 

Do you have the channels in your channel list?

 

If not and you have not previously hidden the channels, I suggest you do a retune. If you have hidden the channels you will need to unhide them.

 

Failing that try a maintenance reset. You will need to restore your personal settings and set up your scheduled recordings again.

 

Hope this helps, but if not post back and I'll escalate to an OCE for you.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Community Team

Hi Pdavison57

 

If you select one of the channels and follow the onscreen instructions to set up the channel for the first time, does it play ok ?

 

Thanks

 

Karl.