Amazon Prime on TalkTalk TV box

[Saraht852]

I recently joined TalkTalk and with my new Internet & TV I got Amazon Prime. However, I can’t get it to work on my TV box. I have signed in on the app and can view films and TV programs but when I select ‘watch now’ it leads to an error message saying ‘something went wrong’.

My prime works on another device but I can’t get it to work on my TV box. Considering this was an incentive for joining it’s disappointing it won’t work.

I have tried signing out and back in and checking for software updates. Any ideas? 

[hosay299]

@Saraht852 Hi welcome please complete ur profile on here for the team next week to find u on their system as they can not help or check things with out a match 

A bite of info of Forum:
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To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[John1901]

Hi Sarah
I too am having the exactly the same problem as you describe. Only the film trailers play for me. Please update your thread if you get any joy and I will do the same to my thread.
Regards
John

[Saraht852]

Thanks have done that now thanks for the prompt.

[John1901]

Hi Sarah

A factory reset sorted my Prime but you lose all your recordings.

John

[OCE_Karl]

Hi

This has been a strange issue to be sure, but a reset of the box has restored the app for some.

Thanks

Karl.