I recently joined TalkTalk and with my new Internet & TV I got Amazon Prime. However, I can’t get it to work on my TV box. I have signed in on the app and can view films and TV programs but when I select ‘watch now’ it leads to an error message saying ‘something went wrong’.
My prime works on another device but I can’t get it to work on my TV box. Considering this was an incentive for joining it’s disappointing it won’t work.
I have tried signing out and back in and checking for software updates. Any ideas?
@Saraht852 Hi welcome please complete ur profile on here for the team next week to find u on their system as they can not help or check things with out a match
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Hi Sarah
A factory reset sorted my Prime but you lose all your recordings.
John
Hi
This has been a strange issue to be sure, but a reset of the box has restored the app for some.
Thanks
Karl.
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